I was not at home on the day of the inspection. What do I have to do?
If you were not at home for the inspection, a “we missed you” card will be left at your home with the contact details of the technician so you can arrange another visit with them directly.
If you cannot find this card, you can get in touch with our Customer Service Department by calling 900 100 252. This line is open Monday to Saturday from 8 am to 10 pm.
What happens if I do not arrange a new visit?
Your natural gas installation requires certain maintenance to ensure it is usable. Do not let the inspection go by, it is for your safety. If the inspection is not carried out, the competent body in your Autonomous Region will be notified and your natural gas supply might be cut off.
Get in touch with our Customer Services by ringing 900 100 252. The line is open Monday – Saturday, 8 am – 10 pm to arrange a new visit.
What can I do if I will not be home on the indicated day?
You can get in touch with our Customer Service Department by calling 900 100 252 to arrange another visit or call the technician that will be indicated on the poster hung on your property a few days before the scheduled visit.