Depending on the circumstances of each case, the irregular manipulation of gas installations constitutes an offence or misdemeanour as per the Criminal Code (Articles 255 and 623) that seriously endangers the physical integrity of people (those persons undertaking such actions, as well as those living with them and their neighbours) and property.

The complaints we receive will be treated anonymously and confidentially.

  • Fraud also represents a lack of solidarity with others, as the cost of the energy taken from the system by the fraudster is paid by other customers who comply with their obligations.
  • Article 62 of Royal Decree 1434/2002, outlines that fraud will be considered to be an action or omission intended to modify or impede the measurement of contracted supply, to the detriment of the distributor or marketing company. Article 56 of the aforementioned Royal Decree empowers distribution companies to interrupt supply when anomalous situations are detected in installations or measurement devices.

How to report an irregularity

Reporting irregularities in the grid, gas installations or measuring instruments is important because it helps maintain the safety and integrity of the system and prevents accidents from occurring. You can report anomalous situations to the distribution company through the following form:

Do you have any more questions?
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Provide the CUPS or Address of where an irregularity is possibly taking place:

ES

Max.: 2000 characters.

You can attach files with a maximum size of 3MB.

Pursuant to the provisions of the General Data Protection Regulations and other regulations governing data protection, as well as Law 34/2002 of 11 July on services of the information society and e-commerce, we hereby inform you that any personal data you provide will be included in the NEDGIA S.A database, registered office in Madrid, Avenida de América, 38, or if applicable, in the database of the distribution company that owns the grids connected to your supply point*, for the sole purpose of processing this report. You are entitled to oppose the processing and use of your personal data at any time by exercising your rights of access, rectification, cancellation and opposition by writing to your distribution company at their indicated address, including a copy of your DNI (National Identity Card).


(1)

  • NEDGIA RIOJA, S.A A-26037861 AV. DE JORGE VIGÓN, 51 -LOGROÑO
  • NEDGIA CASTILLA Y LEON, S.A A-47068127 C/ESTACIÓN, 4 BAJOS -VALLADOLID
  • NEDGIA CASTILLA LA MANCHA, S.A A-79238663 C/JARAMA 132 NAVE 3.08 Y 3.09 POL IND SANTA MARÍA DE BENQUERANCIA, TOLEDO
  • NEDGIA GALICIA, S.A A-15383285 C/LISBOA S/N EDIF. AREA CENTRAL LOCAL 31, H-I-J 15707-SANTIAGO DE COMPOSTELA
  • NEDGIA ANDALUCIA, S.A A-41225889 POL IND PINEDA CALLE E, PARCELA 4 41012 SEVILLA
  • NEDGIA CEGAS, S.A, A-08009722 AV. CARDENAL BENLLOÇ, 67 -VALENCIA
  • NEDGIA NAVARRA, S.A A-31073232 AV. GUIPUZCOA, 40 1ºPLANTA 31012-PAMPLONA
  • NEDGIA MADRID, SDG, S.A, A-66036625, AV. AMERICA, 38 28028-MADRID,
  • NEDGIA CATALUNYA, S.A. PZA. DEL GAS, 2, 08003 BARCELONA,
  • NEDGIA ARAGÓN, S.A., ADELFA, 28, 50171- LA PUEBLA DE ALFINDEN

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