NEDGIA remotely monitors emergency care in real time during the health crisis

Remote monitoring technician Distribution

The gas distributor of the Naturgy group has launched real-time remote monitoring of priority emergency warnings in 80% of its operating area. This has enabled the company to reduce travel and avoid contagion risks during the current Covid-19 pandemic.

NEDGIA, the gas distributor of the Naturgy group, has been remotely monitoring almost half the top priority emergency warnings in real time since the Covid-19 health emergency began.

This activity is possible thanks to the implementation of online remote monitoring of the emergency warnings, which is already happening in 80% of the area in which the natural gas distribution activity is carried out.

Since the start of the health emergency at the start of March, the company has remotely provided real-time service to over 250 top priority emergency warnings received from the Emergency Control and Response Centre (CCAU), therefore avoiding staff travel and their possible exposure to potential contagions.

The technicians responsible for remote monitoring are carrying this out from their own homes because most of the company’s workforce are working from home during this period of lockdown.

Pioneering initiative
Nedgia worker in front of a lorry

This innovative initiative, which enables work in the field to be monitored remotely, started to be carried out a year ago by internal NEDGIA staff who created a digital tool for real-time monitoring of emergency operations being resolved by technicians in the field.

This has also improved operational efficiency by increasing traceability of the works, communication between the different units involved in the emergencies, and safety in carrying out the works, while at the same time also avoiding unnecessary travel.


NEDGIA, a subsidiary of the Naturgy group, is the leading company in the activity of natural gas distribution in Spain, where it operates in 11 autonomous regions. The company supplies natural gas to 70% of all consumers: it has over 5.4 million supply points and has more than 53,800 kilometres of network in almost 1,150 Spanish municipalities.