{"id":17039,"date":"2024-02-20T19:48:26","date_gmt":"2024-02-20T18:48:26","guid":{"rendered":"https:\/\/www.nedgia.es\/get-to-know-us-commitment-customer-experience\/"},"modified":"2026-06-01T21:26:49","modified_gmt":"2026-06-01T19:26:49","slug":"customer-experience","status":"publish","type":"page","link":"https:\/\/www.nedgia.es\/en\/commitment\/customer-experience\/","title":{"rendered":"Get to know us &#8211; Commitment &#8211; Customer experience"},"content":{"rendered":"<script>    var municipio_no_encontrado = \"Municipio no encontrado.\";    var direccion_no_encontrada = \"Direcci\u00f3n no encontrada. No utilices el tipo de v\u00eda como calle, avenida etc. y revisa que est\u00e1 bien escrito.\";        var piso_no_encontrado = \"Piso no encontrado.\";    var campo_obligatorio = \"Campo obligatorio.\";    var email_incorrecto = \"El campo deber\u00eda ser direccion@dominio.es\";    var formato_incorrecto = \"Formato incorrecto\";    var seleccionar_condiciones = \"Debe seleccionar las condiciones legales.\";    var formato_dni = \"El campo deber\u00eda tener el siguiente formato: 12345678Z o Y8237411K\";    var emails_no_coinciden = \"Los emails no coinciden.\";    var telefono_caracteres = \"El tel\u00e9fono debe tener 9 caracteres.\";    var campo_incorrecto = \"Campo incorrecto\";    var escalera = \"Escalera\";    var bloque = \"Bloque\";    var piso = \"Piso\";    var puerta = \"Puerta\";    var NoZonaNedgia = \"Lo sentimos pero tu domicilio no est\u00e1 en la zona donde Nedgia\u00a0 distribuye gas natural. Encuentra la Empresa Distribuidora que te corresponde en el siguiente \";        var link =  \"link\";    var aqui =  \"aqu\u00ed\";    var FincaNoInmuebleCertificadoNo_1 = \"Nos consta que ya tienes gas natural en tu finca. Ahora el siguiente paso ser\u00e1 realizar la instalaci\u00f3n en tu vivienda, contactando con un instalador autorizado. Te explicamos como hacerlo \";    var FincaNoInmuebleCertificadoNo_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var FincaEInmueble_1 = \"Nos consta que ya dispones de suministro de gas natural en tu domicilio.\";    var FincaEInmueble_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";        var FincaNoInmuebleCertificadoSi_1 = \"Nos consta que ya tienes la instalaci\u00f3n de gas natural en tu domicilio realizada. Ahora solo te falta gestionar el contrato de gas natural con una empresa comercializadora. Te explicamos como hacerlo. \";    var FincaNoInmuebleCertificadoSi_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var SelecNum = \"Selec. Num.\";    var SelecBloqueEscalera = \"Selec. Bloque Escalera Piso Puerta\";    var NumeroPiso = \"N\u00famero\";    var BloqueEscaleraPisoPuerta = \"Bloque Escalera Piso Puerta\";<\/script><script>    var municipio_no_encontrado = \"Municipio no encontrado.\";    var direccion_no_encontrada = \"Direcci\u00f3n no encontrada. No utilices el tipo de v\u00eda como calle, avenida etc. y revisa que est\u00e1 bien escrito.\";    var piso_no_encontrado = \"Piso no encontrado.\";    var campo_obligatorio = \"Campo obligatorio.\";    var email_incorrecto = \"El campo deber\u00eda ser direccion@dominio.es\";    var formato_incorrecto = \"Formato incorrecto\";    var seleccionar_politica_privacidad = \"Debe seleccionar los t\u00e9rminos y condiciones.\";    var seleccionar_condiciones = \"Debe seleccionar las condiciones legales.\";    var formato_dni = \"El campo deber\u00eda tener el siguiente formato: 12345678Z o Y8237411K\";    var emails_no_coinciden = \"Los emails no coinciden.\";    var telefono_caracteres = \"El tel\u00e9fono debe tener 9 caracteres.\";    var campo_incorrecto = \"Campo incorrecto\";    var escalera = \"Escalera\";    var bloque = \"Bloque\";    var piso = \"Piso\";    var puerta = \"Puerta\";    var NoZonaNedgia = \"Lo sentimos pero tu domicilio no est\u00e1 en la zona donde Nedgia\u00a0 distribuye gas natural. Encuentra la Empresa Distribuidora que te corresponde en el siguiente \";    var link = \"link\";    var aqui = \"aqu\u00ed\";    var FincaNoInmuebleCertificadoNo_1 = \"Nos consta que ya tienes gas natural en tu finca. Ahora el siguiente paso ser\u00e1 realizar la instalaci\u00f3n en tu vivienda, contactando con un instalador autorizado. Te explicamos como hacerlo \";    var FincaNoInmuebleCertificadoNo_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var FincaEInmueble_1 = \"Nos consta que ya dispones de suministro de gas natural en tu domicilio.\";    var FincaEInmueble_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var FincaNoInmuebleCertificadoSi_1 = \"Nos consta que ya tienes la instalaci\u00f3n de gas natural en tu domicilio realizada. Ahora solo te falta gestionar el contrato de gas natural con una empresa comercializadora. Te explicamos como hacerlo. \";    var FincaNoInmuebleCertificadoSi_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var SelecNum = \"Selec. Num.\";    var SelecBloqueEscalera = \"Selec. Bloque Escalera Piso Puerta\";    var NumeroPiso = \"N\u00famero\";    var BloqueEscaleraPisoPuerta = \"Bloque Escalera Piso Puerta\";<\/script><section class=\"block-style-2 nedgia-block  wp-block-hero\">    <div class=\"container mx-auto\">        <div class=\"hero-slider swiper\">      <input class=\"sliderAutoplay\" type=\"hidden\" name=\"sliderAutoplay\" value=\"\">      <input class=\"sliderTime\" type=\"hidden\" name=\"sliderTime\" value=\"\">      <input class=\"sliderLoop\" type=\"hidden\" name=\"sliderLoop\" value=\"\">      <div class=\"swiper-wrapper\">          <!-- Slides -->                                    <div class=\"swiper-slide\">                <div class=\"hero-slide-wrapper\">                  <div class=\"hero-content\">                    <div>                                                                    <h1 class=\"hero-title title-lg\">Customer experience<\/h1>                                                                                                                                                                <div class=\"button-wrapper hero-button-wrapper\">                                                                      <\/div>                    <\/div>                  <\/div>                  <div class=\"hero-image\">                    <div class=\"link-wrapper\">                                          <\/div>                    <figure class=\"hero-cover-image\">                        <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2024\/02\/experienciad-e-cliente.jpg\"                            alt=\"\" loading=\"lazy\" \/>                    <\/figure>                                                          <\/div>                                  <\/div>              <\/div>                            <\/div>      <div class=\"hero-swiper-navigation-wrapper\">        <div class=\"hero-swiper-button-wrapper\">          <div 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Commitment                    <\/a>                                  <\/li>                              <li class=\"horizontal-nav-item inactive \">                                      <a href=\"https:\/\/www.nedgia.es\/en\/commitment\/climate-change\/\"                      target=\"\"                      class=\"nav-item  \"                    >                      Climate change and energy transition                    <\/a>                                  <\/li>                              <li class=\"horizontal-nav-item inactive \">                                      <a href=\"https:\/\/www.nedgia.es\/en\/commitment\/renewable-gas-and-the-circular-economy\/\"                      target=\"\"                      class=\"nav-item  \"                    >                      Green gas and the circular economy                    <\/a>                                  <\/li>                              <li class=\"horizontal-nav-item inactive \">                                      <a href=\"https:\/\/www.nedgia.es\/en\/network-connections-and-actions\/biomethane-connection-applications\/\"                      target=\"\"                      class=\"nav-item  \"                    >                      Biomethane connection applications                    <\/a>                                  <\/li>                              <li class=\"horizontal-nav-item active \">                                      <a href=\"https:\/\/www.nedgia.es\/en\/commitment\/customer-experience\/\"                      target=\"\"                      class=\"nav-item  \"                    >                      Customer experience                    <\/a>                                  <\/li>                              <li class=\"horizontal-nav-item inactive \">                                      <a href=\"https:\/\/www.nedgia.es\/en\/commitment\/quality-and-safety\/\"                      target=\"\"                      class=\"nav-item  \"                    >                      Quality and safety                    <\/a>                                  <\/li>                              <li class=\"horizontal-nav-item inactive \">                                      <a href=\"https:\/\/www.nedgia.es\/en\/commitment\/talent-management\/\"                      target=\"\"                      class=\"nav-item  \"                    >                      Talent management                    <\/a>                                  <\/li>                              <li class=\"horizontal-nav-item inactive \">                                      <a href=\"https:\/\/www.nedgia.es\/en\/commitment\/good-governance\/\"                      target=\"\"                      class=\"nav-item  \"                    >                      Good governance                    <\/a>                                  <\/li>                                    <\/ul>        <\/nav>          <\/div>    <\/div>                <\/section>                                <section class=\"block-style-2 nedgia-block block-type-media  wp-block-content\">    <div class=\"container mx-auto\">        <div class=\"main-content-wrapper\">              <div class=\"content-wrapper block-layout-column content-wrapper-pb-0 \">        <div class=\"content-title-col\">                                <h2 class=\"content-title\">Customer experience and digitalisation<\/h2>                    <\/div>        <div class=\"content-info-col \">                      <div class=\"content-description \">                            Nedgia works to ensure that the service is agile, efficient and a benchmark in the sector, while complying with legal requirements. To achieve this, the establishment of an active dialogue is considered fundamental, as it allows understanding the needs of customers, resolving their doubts and dealing with complaints and requests in the most satisfactory way possible from their perspective.            <\/div>                            <\/div>      <\/div>                              <div class=\"media-content-wrapper\">  <div class=\"media-slider swiper\">    <input class=\"itemCols\" type=\"hidden\" name=\"itemCols\" value=\"1\">    <input class=\"itemRows\" type=\"hidden\" name=\"itemRows\" value=\"1\">    <input class=\"itemGap\" type=\"hidden\" name=\"itemGap\" value=\"0\">    <div class=\"swiper-wrapper\">                        <div class=\"swiper-slide\">            <div class=\"media-slide-wrapper\">                                                                              <div class=\"media-wrapper\">                                                      <div class=\"image-wrapper\">                                <figure>                                    <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2024\/02\/video-experiencia.jpg\" alt=\"\" loading=\"lazy\" \/>                                <\/figure>                                                              <div class=\"play-button-wrapper\">                                  <div class=\"play-button\">                                    <svg width=\"84\" height=\"84\" viewBox=\"0 0 84 84\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\"1\" y=\"1\" width=\"82\" height=\"82\" rx=\"41\" fill=\"white\"\/><rect class=\"circle-play\" x=\"1\" y=\"1\" width=\"82\" height=\"82\" rx=\"41\" stroke=\"#FFC000\" stroke-width=\"2\"\/><g clip-path=\"url(#clip0_1173_48526)\"><path class=\"triangle-play\" d=\"M38.4597 36.5324L47.2163 41.6407C47.2791 41.6774 47.3311 41.73 47.3673 41.793C47.4035 41.8561 47.4225 41.9276 47.4225 42.0003C47.4225 42.073 47.4035 42.1445 47.3673 42.2075C47.3311 42.2706 47.2791 42.3231 47.2163 42.3599L38.4597 47.4682C38.3962 47.5052 38.3241 47.5248 38.2507 47.525C38.1772 47.5252 38.105 47.5059 38.0414 47.4692C37.9778 47.4325 37.925 47.3796 37.8884 47.3159C37.8518 47.2522 37.8327 47.18 37.833 47.1065V36.8924C37.833 36.8191 37.8523 36.747 37.889 36.6836C37.9257 36.6201 37.9786 36.5675 38.0421 36.531C38.1057 36.4944 38.1778 36.4753 38.2511 36.4756C38.3244 36.4758 38.3964 36.4954 38.4597 36.5324Z\" fill=\"#004571\"\/><\/g><\/svg>                                  <\/div>                                <\/div>                                                          <\/div>                                                    <div class=\"video-wrapper\">                                                          <iframe                                class=\"video-iframe-vimeo video-player\"                                src=\"https:\/\/player.vimeo.com\/video\/332620246\"                                frameborder=\"0\"                                allow=\"autoplay; fullscreen\" allowfullscreen loading=\"lazy\">                              <\/iframe>                                                      <\/div>                        <\/div>                                                <\/div>          <\/div>                  <\/div>    <div class=\"content-swiper-navigation-wrapper\">      <div class=\"content-swiper-button-wrapper\">        <div class=\"swiper-button-prev\"><span>&nbsp;<\/span><\/div>        <div class=\"swiper-button-next\"><span>&nbsp;<\/span><\/div>      <\/div>      <div class=\"content-swiper-pagination-wrapper\">        <div class=\"swiper-pagination swiper-pagination-content\"><\/div>      <\/div>    <\/div>  <\/div><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>                <\/div>    <\/div>                <\/section>                                <section class=\"block-style-1 nedgia-block block-type-cards  wp-block-content\">    <div class=\"container mx-auto\">        <div class=\"main-content-wrapper\">              <div class=\"content-wrapper block-layout-center content-wrapper-pb-0 \">        <div class=\"content-title-col\">                                <h2 class=\"content-title\">Customer service model<\/h2>                    <\/div>        <div class=\"content-info-col \">                            <\/div>      <\/div>                              <div class=\"cards-content-wrapper cards-style-1\">  <div class=\"cards-slider cards-slider-3 swiper\">    <input class=\"itemCols\" type=\"hidden\" name=\"itemCols\" value=\"2\">    <input class=\"itemRows\" type=\"hidden\" name=\"itemRows\" value=\"2\">    <input class=\"itemGap\" type=\"hidden\" name=\"itemGap\" value=\"25\">    <div class=\"swiper-wrapper manual-wrapper\">      <!-- Slides -->                                                              <div class=\"swiper-slide cards-type-icon-slide\">\t    <div class=\"card-slide-wrapper cards-type-icon-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                                        <figure class=\"card-icon\">                          <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2024\/02\/Movil-Ovalo.svg\" alt=\"\" loading=\"lazy\" \/>                        <\/figure>                                                                  <\/div>          <div class=\"card-bottom-info \">                          <h3 class=\"card-title\">Process automation<\/h3>                                        <div class=\"card-description \">                                Ease and simplicity in management, seeking improvements in its processes and solutions.              <\/div>                                  <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                  <div class=\"swiper-slide cards-type-icon-slide\">\t    <div class=\"card-slide-wrapper cards-type-icon-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                                        <figure class=\"card-icon\">                          <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2024\/02\/Ordenador-Ovalo.svg\" alt=\"\" loading=\"lazy\" \/>                        <\/figure>                                                                  <\/div>          <div class=\"card-bottom-info \">                          <h3 class=\"card-title\">Digitalisation<\/h3>                                        <div class=\"card-description \">                                Promoting the use of digital communications that contribute positively to the environment.              <\/div>                                  <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                  <div class=\"swiper-slide cards-type-icon-slide\">\t    <div class=\"card-slide-wrapper cards-type-icon-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                                        <figure class=\"card-icon\">                          <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2024\/02\/Atencion_al_cliente-Ovalo.svg\" alt=\"\" loading=\"lazy\" \/>                        <\/figure>                                                                  <\/div>          <div class=\"card-bottom-info \">                          <h3 class=\"card-title\">Encouraging self-management by customers<\/h3>                                        <div class=\"card-description \">                                Development and improvement of digital tools to facilitate immediate responses and resolve customer needs in an agile manner.              <\/div>                                  <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                  <div class=\"swiper-slide cards-type-icon-slide\">\t    <div class=\"card-slide-wrapper cards-type-icon-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                                        <figure class=\"card-icon\">                          <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2024\/02\/Atencion_al_cliente_3-Ovalo.svg\" alt=\"\" loading=\"lazy\" \/>                        <\/figure>                                                                  <\/div>          <div class=\"card-bottom-info \">                          <h3 class=\"card-title\">Homogenisation of care across all channels<\/h3>                                        <div class=\"card-description \">                                For a unique omni-channel customer experience.              <\/div>                                  <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                                <\/div>    <div class=\"swiper-navigation-wrapper\">  <div class=\"swiper-button-wrapper\">    <div class=\"swiper-button-prev\"><span>&nbsp;<\/span><\/div>    <div class=\"swiper-button-next\"><span>&nbsp;<\/span><\/div>  <\/div>  <div class=\"swiper-pagination-wrapper\">    <div class=\"swiper-pagination\"><\/div>  <\/div><\/div>  <\/div>  <\/div>                <\/div>    <\/div>                <\/section>                                <section class=\"block-style-2 nedgia-block  wp-block-image-text\">    <div class=\"container mx-auto\">        <div class=\"image-text-wrapper \">                                    <div class=\"image-text-col-image image-text-col-2 image-lg image-padding-off image-h-center image-v-center\">              <figure>                <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2025\/09\/atencion-al-cliente-con-IA-generativa.png\"                    alt=\"\" loading=\"lazy\" \/>            <\/figure>                        <\/div>                                    <div class=\"image-text-col-text image-text-col-2\">                                          <div class=\"content-info-wrapper\">                <h2 class=\"title\">Pioneers in customer service with generative AI<\/h2>                      <div class=\"description  wpautop-format \">        <p>First company in Spain to implement customer service with 100% generative artificial intelligence\u2013based voice; it automates more than 80% of contacts, audits calls, generates automatic reports and helps improve customer satisfaction.<\/p><p>Forbes Innovation Award 2025: recognition of the Agentic Contact Center project in the Data and Artificial Intelligence category.<\/p>      <\/div>              <div class=\"button-wrapper\">              <\/div>      <\/div>                                    <\/div>                      <\/div>    <\/div>                <\/section>                                <section class=\"block-style-2 nedgia-block nedgia_en_datos block-type-cards  wp-block-content\">    <div class=\"container mx-auto\">        <div class=\"main-content-wrapper\">              <div class=\"content-wrapper block-layout-column content-wrapper-pb-0 \">        <div class=\"content-title-col\">          <div class=\"content-pretitle\">Committed to quality and customer service<\/div>                      <h2 class=\"content-title\">Excellence in our services<\/h2>                    <\/div>        <div class=\"content-info-col offset-info\">                                <div class=\"button-wrapper content-button-wrapper\">                                                                                                    <\/div>                  <\/div>      <\/div>                              <div class=\"cards-content-wrapper cards-style-1\">  <div class=\"cards-slider cards-slider-3 swiper\">    <input class=\"itemCols\" type=\"hidden\" name=\"itemCols\" value=\"4\">    <input class=\"itemRows\" type=\"hidden\" name=\"itemRows\" value=\"2\">    <input class=\"itemGap\" type=\"hidden\" name=\"itemGap\" value=\"25\">    <div class=\"swiper-wrapper manual-wrapper\">      <!-- Slides -->                                                              <div class=\"swiper-slide cards-type-numbers-slide\">\t    <div class=\"card-slide-wrapper cards-type-numbers-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                  <div class=\"card-numbers\">                                                      +90,000                                                  <\/div>                                            <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">new customer registrations<\/p>                                                <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                  <div class=\"swiper-slide cards-type-numbers-slide\">\t    <div class=\"card-slide-wrapper cards-type-numbers-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                  <div class=\"card-numbers\">                                                      300,000                                                  <\/div>                                            <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">customer operations<\/p>                                                <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                  <div class=\"swiper-slide cards-type-numbers-slide\">\t    <div class=\"card-slide-wrapper cards-type-numbers-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                  <div class=\"card-numbers\">                                                      1,100,000                                                  <\/div>                                            <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">periodic inspections of customer installations<\/p>                                                <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                  <div class=\"swiper-slide cards-type-numbers-slide\">\t    <div class=\"card-slide-wrapper cards-type-numbers-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                  <div class=\"card-numbers\">                                                      256,000                                                  <\/div>                                            <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">incident calls handled<\/p>                                                <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                  <div class=\"swiper-slide cards-type-numbers-slide\">\t    <div class=\"card-slide-wrapper cards-type-numbers-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                  <div class=\"card-numbers\">                                                      30,000,000                                                  <\/div>                                            <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">meter readings<\/p>                                                <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                  <div class=\"swiper-slide cards-type-numbers-slide\">\t    <div class=\"card-slide-wrapper cards-type-numbers-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                  <div class=\"card-numbers\">                                                      99.99<span style=\"font-size:.7em;\">%<\/span>                                                  <\/div>                                            <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">supply continuity<\/p>                                                <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                  <div class=\"swiper-slide cards-type-numbers-slide\">\t    <div class=\"card-slide-wrapper cards-type-numbers-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                  <div class=\"card-numbers\">                                                      <30 <span style=\"font-size:.7em;\">minutes<\/span>                                                  <\/div>                                            <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">incident response time<\/p>                                                <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                  <div class=\"swiper-slide cards-type-numbers-slide\">\t    <div class=\"card-slide-wrapper cards-type-numbers-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                  <div class=\"card-numbers\">                                                      8.1\/10                                                  <\/div>                                            <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">overall customer satisfaction<\/p>                                                <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                                <\/div>    <div class=\"swiper-navigation-wrapper\">  <div class=\"swiper-button-wrapper\">    <div class=\"swiper-button-prev\"><span>&nbsp;<\/span><\/div>    <div class=\"swiper-button-next\"><span>&nbsp;<\/span><\/div>  <\/div>  <div class=\"swiper-pagination-wrapper\">    <div class=\"swiper-pagination\"><\/div>  <\/div><\/div>  <\/div>  <\/div>                <\/div>    <\/div>                        <\/section>                                <section class=\"block-style-2 nedgia-block  wp-block-image-text\">    <div class=\"container mx-auto\">        <div class=\"image-text-wrapper \">                                  <div class=\"image-text-col-text image-text-col-2\">                                          <div class=\"content-info-wrapper\">                <h2 class=\"title\">We lead the smart gas network<\/h2>                      <div class=\"description \">        We are leading the rollout of 5.5 million smart meters, enabling our customers to access real-time consumption data and benefit from remote shut-off for enhanced safety.      <\/div>              <div class=\"button-wrapper\">              <\/div>      <\/div>                                    <\/div>                                      <div class=\"image-text-col-image image-text-col-2 image-lg image-padding-off image-h-center image-v-center\">              <figure>                <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2025\/09\/red-inteligente-de-gas.png\"                    alt=\"\" loading=\"lazy\" \/>            <\/figure>                        <\/div>                      <\/div>    <\/div>                <\/section>                                <section class=\"block-style-3 nedgia-block  wp-block-content\">    <div class=\"container mx-auto\">        <div class=\"main-content-wrapper\">              <div class=\"content-wrapper block-layout-center  \">        <div class=\"content-title-col\">                                <h2 class=\"content-title\">Work&#038;Track Mobility<\/h2>                    <\/div>        <div class=\"content-info-col \">                      <div class=\"content-description \">                            Nedgia has launched an innovative mobility solution that improves customer service and the digitisation of all operations throughout the country. It is a mobility tool with a unique design, allowing multi-operation and giving both the client and the partner companies an integrated solution that improves the effectiveness and excellence of the service.            <\/div>                            <\/div>      <\/div>              <\/div>    <\/div>                <\/section>                                <section class=\"block-style-2 nedgia-block block-type-cards  wp-block-content\">    <div class=\"container mx-auto\">        <div class=\"main-content-wrapper\">                                  <div class=\"cards-content-wrapper cards-style-1\">  <div class=\"cards-slider cards-slider-3 swiper\">    <input class=\"itemCols\" type=\"hidden\" name=\"itemCols\" value=\"2\">    <input class=\"itemRows\" type=\"hidden\" name=\"itemRows\" value=\"2\">    <input class=\"itemGap\" type=\"hidden\" name=\"itemGap\" value=\"25\">    <div class=\"swiper-wrapper manual-wrapper\">      <!-- Slides -->                                                              <div class=\"swiper-slide cards-type-image-slide\">\t    <div class=\"card-slide-wrapper cards-type-image-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                                        <figure class=\"card-image\">                          <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2024\/03\/cliente.jpg\" alt=\"\" loading=\"lazy\" \/>                        <\/figure>                                                                  <\/div>          <div class=\"card-bottom-info \">                          <h3 class=\"card-title\">Client<\/h3>                                        <div class=\"card-description \">                                Improve customer care and service by providing accurate, real-time information, allowing visits to be arranged and modified online.              <\/div>                                  <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                  <div class=\"swiper-slide cards-type-image-slide\">\t    <div class=\"card-slide-wrapper cards-type-image-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                                        <figure class=\"card-image\">                          <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2024\/02\/digitalizacion.jpg\" alt=\"\" loading=\"lazy\" \/>                        <\/figure>                                                                  <\/div>          <div class=\"card-bottom-info \">                          <h3 class=\"card-title\">Digitalisation<\/h3>                                        <div class=\"card-description \">                                Through an integrated platform, it digitises all operations throughout the territory, optimising efficiency and control of day-to-day operations.              <\/div>                                  <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                  <div class=\"swiper-slide cards-type-image-slide\">\t    <div class=\"card-slide-wrapper cards-type-image-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                                        <figure class=\"card-image\">                          <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2024\/02\/atencion-de-urgencias.png\" alt=\"\" loading=\"lazy\" \/>                        <\/figure>                                                                  <\/div>          <div class=\"card-bottom-info \">                          <h3 class=\"card-title\">Emergency service<\/h3>                                        <div class=\"card-description \">                                It enables greater data accuracy and autonomy, improving quality of service, security of operations and risk management.              <\/div>                                  <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                  <div class=\"swiper-slide cards-type-image-slide\">\t    <div class=\"card-slide-wrapper cards-type-image-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                                        <figure class=\"card-image\">                          <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2024\/02\/camibo-climatico.jpg\" alt=\"\" loading=\"lazy\" \/>                        <\/figure>                                                                  <\/div>          <div class=\"card-bottom-info \">                          <h3 class=\"card-title\">Climate change<\/h3>                                        <div class=\"card-description \">                                It optimises routes and journeys, reducing the number of unnecessary journeys and contributing to the reduction of the carbon footprint.              <\/div>                                  <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                                <\/div>    <div class=\"swiper-navigation-wrapper\">  <div class=\"swiper-button-wrapper\">    <div class=\"swiper-button-prev\"><span>&nbsp;<\/span><\/div>    <div class=\"swiper-button-next\"><span>&nbsp;<\/span><\/div>  <\/div>  <div class=\"swiper-pagination-wrapper\">    <div class=\"swiper-pagination\"><\/div>  <\/div><\/div>  <\/div>  <\/div>                <\/div>    <\/div>                <\/section>                                <section class=\"block-style-3 nedgia-block block-type-cards  wp-block-content\">    <div class=\"container mx-auto\">        <div class=\"main-content-wrapper\">              <div class=\"content-wrapper block-layout-center content-wrapper-pb-0 \">        <div class=\"content-title-col\">          <div class=\"content-pretitle\">Learn more about Nedgia&#8217;s commitment<\/div>                      <h2 class=\"content-title\">You may also be interested in<\/h2>                    <\/div>        <div class=\"content-info-col offset-info\">                            <\/div>      <\/div>                              <div class=\"cards-content-wrapper cards-style-1\">  <div class=\"cards-slider cards-slider-3 swiper\">    <input class=\"itemCols\" type=\"hidden\" name=\"itemCols\" value=\"3\">    <input class=\"itemRows\" type=\"hidden\" name=\"itemRows\" value=\"2\">    <input class=\"itemGap\" type=\"hidden\" name=\"itemGap\" value=\"25\">    <div class=\"swiper-wrapper dynamic-wrapper\">      <!-- Slides -->                                                                                                                                                                              <div class=\"swiper-slide cards-type-basic-slide\">\t\t\t<a class=\"card-link \" href=\"https:\/\/www.nedgia.es\/en\/commitment\/renewable-gas-and-the-circular-economy\/\"  target=\"_self\">      <div class=\"card-slide-wrapper cards-type-basic-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                              <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">Green gas and the circular economy<\/p>                                                <\/div>        <\/div>      <\/div>    <\/div>      <\/a>  <\/div>                                                      <div class=\"swiper-slide cards-type-basic-slide\">\t\t\t<a class=\"card-link \" href=\"https:\/\/www.nedgia.es\/en\/commitment\/customer-experience\/\"  target=\"_self\">      <div class=\"card-slide-wrapper cards-type-basic-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                              <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">Customer experience<\/p>                                                <\/div>        <\/div>      <\/div>    <\/div>      <\/a>  <\/div>                                                      <div class=\"swiper-slide cards-type-basic-slide\">\t\t\t<a class=\"card-link \" href=\"https:\/\/www.nedgia.es\/en\/commitment\/quality-and-safety\/\"  target=\"_self\">      <div class=\"card-slide-wrapper cards-type-basic-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                              <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">Quality and safety<\/p>                                                <\/div>        <\/div>      <\/div>    <\/div>      <\/a>  <\/div>                                                      <div class=\"swiper-slide cards-type-basic-slide\">\t\t\t<a class=\"card-link \" href=\"https:\/\/www.nedgia.es\/en\/commitment\/talent-management\/\"  target=\"_self\">      <div class=\"card-slide-wrapper cards-type-basic-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                              <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">Talent management<\/p>                                                <\/div>        <\/div>      <\/div>    <\/div>      <\/a>  <\/div>                                                      <div class=\"swiper-slide cards-type-basic-slide\">\t\t\t<a class=\"card-link \" href=\"https:\/\/www.nedgia.es\/en\/commitment\/good-governance\/\"  target=\"_self\">      <div class=\"card-slide-wrapper cards-type-basic-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                              <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">Good governance<\/p>                                                <\/div>        <\/div>      <\/div>    <\/div>      <\/a>  <\/div>                                                                                                                                          <\/div>    <div class=\"swiper-navigation-wrapper\">  <div class=\"swiper-button-wrapper\">    <div class=\"swiper-button-prev\"><span>&nbsp;<\/span><\/div>    <div class=\"swiper-button-next\"><span>&nbsp;<\/span><\/div>  <\/div>  <div class=\"swiper-pagination-wrapper\">    <div class=\"swiper-pagination\"><\/div>  <\/div><\/div>  <\/div>  <\/div>                <\/div>    <\/div>                <\/section>                                <section class=\"block-style-3 nedgia-block block-type-cards  wp-block-content\">    <div class=\"container mx-auto\">        <div class=\"main-content-wrapper\">              <div class=\"content-wrapper block-layout-center content-wrapper-pb-0 \">        <div class=\"content-title-col\">                                <h2 class=\"content-title\">More about Nedgia<\/h2>                    <\/div>        <div class=\"content-info-col \">                            <\/div>      <\/div>                              <div class=\"cards-content-wrapper cards-style-1\">  <div class=\"cards-slider cards-slider-3 swiper\">    <input class=\"itemCols\" type=\"hidden\" name=\"itemCols\" value=\"2\">    <input class=\"itemRows\" type=\"hidden\" name=\"itemRows\" value=\"1\">    <input class=\"itemGap\" type=\"hidden\" name=\"itemGap\" value=\"25\">    <div class=\"swiper-wrapper dynamic-wrapper\">      <!-- Slides -->                                                                                                                                                                              <div class=\"swiper-slide cards-type-basic-slide\">\t\t\t<a class=\"card-link \" href=\"https:\/\/www.nedgia.es\/en\/about-us\/\"  target=\"_self\">      <div class=\"card-slide-wrapper cards-type-basic-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                              <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">About us<\/p>                                        <div class=\"card-description \">                                Find out more about us.              <\/div>                                  <\/div>        <\/div>      <\/div>    <\/div>      <\/a>  <\/div>                                                      <div class=\"swiper-slide cards-type-basic-slide\">\t\t\t<a class=\"card-link \" href=\"https:\/\/www.nedgia.es\/en\/press-room\/\"  target=\"_self\">      <div class=\"card-slide-wrapper cards-type-basic-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                              <\/div>          <div class=\"card-bottom-info \">                          <p class=\"card-title\">Press room<\/p>                                        <div class=\"card-description \">                                Learn more about our company.              <\/div>                                  <\/div>        <\/div>      <\/div>    <\/div>      <\/a>  <\/div>                                                                                                                                          <\/div>    <div class=\"swiper-navigation-wrapper\">  <div class=\"swiper-button-wrapper\">    <div class=\"swiper-button-prev\"><span>&nbsp;<\/span><\/div>    <div class=\"swiper-button-next\"><span>&nbsp;<\/span><\/div>  <\/div>  <div class=\"swiper-pagination-wrapper\">    <div class=\"swiper-pagination\"><\/div>  <\/div><\/div>  <\/div>  <\/div>                <\/div>    <\/div>                <\/section>                                ","protected":false},"excerpt":{"rendered":"<p><script>    var municipio_no_encontrado = \"Municipio no encontrado.\";    var direccion_no_encontrada = \"Direcci\u00f3n no encontrada. No utilices el tipo de v\u00eda como calle,<\/script><\/p>\n","protected":false},"author":6,"featured_media":0,"parent":17162,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-17039","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/pages\/17039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/comments?post=17039"}],"version-history":[{"count":8,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/pages\/17039\/revisions"}],"predecessor-version":[{"id":37826,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/pages\/17039\/revisions\/37826"}],"up":[{"embeddable":true,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/pages\/17162"}],"wp:attachment":[{"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/media?parent=17039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}