{"id":17929,"date":"2024-02-26T12:04:05","date_gmt":"2024-02-26T11:04:05","guid":{"rendered":"https:\/\/www.nedgia.es\/household\/reporting-irregularities\/"},"modified":"2026-03-06T19:15:51","modified_gmt":"2026-03-06T18:15:51","slug":"reporting-irregularities","status":"publish","type":"page","link":"https:\/\/www.nedgia.es\/en\/household\/reporting-irregularities\/","title":{"rendered":"Reporting Irregularities"},"content":{"rendered":"<script>    var municipio_no_encontrado = \"Municipio no encontrado.\";    var direccion_no_encontrada = \"Direcci\u00f3n no encontrada. No utilices el tipo de v\u00eda como calle, avenida etc. y revisa que est\u00e1 bien escrito.\";        var piso_no_encontrado = \"Piso no encontrado.\";    var campo_obligatorio = \"Campo obligatorio.\";    var email_incorrecto = \"El campo deber\u00eda ser direccion@dominio.es\";    var formato_incorrecto = \"Formato incorrecto\";    var seleccionar_condiciones = \"Debe seleccionar las condiciones legales.\";    var formato_dni = \"El campo deber\u00eda tener el siguiente formato: 12345678Z o Y8237411K\";    var emails_no_coinciden = \"Los emails no coinciden.\";    var telefono_caracteres = \"El tel\u00e9fono debe tener 9 caracteres.\";    var campo_incorrecto = \"Campo incorrecto\";    var escalera = \"Escalera\";    var bloque = \"Bloque\";    var piso = \"Piso\";    var puerta = \"Puerta\";    var NoZonaNedgia = \"Lo sentimos pero tu domicilio no est\u00e1 en la zona donde Nedgia\u00a0 distribuye gas natural. Encuentra la Empresa Distribuidora que te corresponde en el siguiente \";        var link =  \"link\";    var aqui =  \"aqu\u00ed\";    var FincaNoInmuebleCertificadoNo_1 = \"Nos consta que ya tienes gas natural en tu finca. Ahora el siguiente paso ser\u00e1 realizar la instalaci\u00f3n en tu vivienda, contactando con un instalador autorizado. Te explicamos como hacerlo \";    var FincaNoInmuebleCertificadoNo_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var FincaEInmueble_1 = \"Nos consta que ya dispones de suministro de gas natural en tu domicilio.\";    var FincaEInmueble_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";        var FincaNoInmuebleCertificadoSi_1 = \"Nos consta que ya tienes la instalaci\u00f3n de gas natural en tu domicilio realizada. Ahora solo te falta gestionar el contrato de gas natural con una empresa comercializadora. Te explicamos como hacerlo. \";    var FincaNoInmuebleCertificadoSi_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var SelecNum = \"Selec. Num.\";    var SelecBloqueEscalera = \"Selec. Bloque Escalera Piso Puerta\";    var NumeroPiso = \"N\u00famero\";    var BloqueEscaleraPisoPuerta = \"Bloque Escalera Piso Puerta\";<\/script><script>    var municipio_no_encontrado = \"Municipio no encontrado.\";    var direccion_no_encontrada = \"Direcci\u00f3n no encontrada. No utilices el tipo de v\u00eda como calle, avenida etc. y revisa que est\u00e1 bien escrito.\";    var piso_no_encontrado = \"Piso no encontrado.\";    var campo_obligatorio = \"Campo obligatorio.\";    var email_incorrecto = \"El campo deber\u00eda ser direccion@dominio.es\";    var formato_incorrecto = \"Formato incorrecto\";    var seleccionar_politica_privacidad = \"Debe seleccionar los t\u00e9rminos y condiciones.\";    var seleccionar_condiciones = \"Debe seleccionar las condiciones legales.\";    var formato_dni = \"El campo deber\u00eda tener el siguiente formato: 12345678Z o Y8237411K\";    var emails_no_coinciden = \"Los emails no coinciden.\";    var telefono_caracteres = \"El tel\u00e9fono debe tener 9 caracteres.\";    var campo_incorrecto = \"Campo incorrecto\";    var escalera = \"Escalera\";    var bloque = \"Bloque\";    var piso = \"Piso\";    var puerta = \"Puerta\";    var NoZonaNedgia = \"Lo sentimos pero tu domicilio no est\u00e1 en la zona donde Nedgia\u00a0 distribuye gas natural. Encuentra la Empresa Distribuidora que te corresponde en el siguiente \";    var link = \"link\";    var aqui = \"aqu\u00ed\";    var FincaNoInmuebleCertificadoNo_1 = \"Nos consta que ya tienes gas natural en tu finca. Ahora el siguiente paso ser\u00e1 realizar la instalaci\u00f3n en tu vivienda, contactando con un instalador autorizado. Te explicamos como hacerlo \";    var FincaNoInmuebleCertificadoNo_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var FincaEInmueble_1 = \"Nos consta que ya dispones de suministro de gas natural en tu domicilio.\";    var FincaEInmueble_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var FincaNoInmuebleCertificadoSi_1 = \"Nos consta que ya tienes la instalaci\u00f3n de gas natural en tu domicilio realizada. Ahora solo te falta gestionar el contrato de gas natural con una empresa comercializadora. Te explicamos como hacerlo. \";    var FincaNoInmuebleCertificadoSi_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var SelecNum = \"Selec. Num.\";    var SelecBloqueEscalera = \"Selec. Bloque Escalera Piso Puerta\";    var NumeroPiso = \"N\u00famero\";    var BloqueEscaleraPisoPuerta = \"Bloque Escalera Piso Puerta\";<\/script><section class=\"block-style-1 nedgia-block  wp-block-hero\">    <div class=\"container mx-auto\">        <div class=\"hero-slider swiper\">      <input class=\"sliderAutoplay\" type=\"hidden\" name=\"sliderAutoplay\" value=\"\">      <input class=\"sliderTime\" type=\"hidden\" name=\"sliderTime\" value=\"\">      <input class=\"sliderLoop\" type=\"hidden\" name=\"sliderLoop\" value=\"\">      <div class=\"swiper-wrapper\">          <!-- Slides -->                                    <div class=\"swiper-slide\">                <div class=\"hero-slide-wrapper\">                  <div class=\"hero-content\">                    <div>                                                                    <h1 class=\"hero-title title-lg\">Reporting irregularities<\/h1>                                              <div class=\"hero-description\">The complaints we receive will be treated anonymously and confidentially.<\/div>                                                                                                                  <div class=\"button-wrapper hero-button-wrapper\">                                                                      <\/div>                    <\/div>                  <\/div>                  <div class=\"hero-image\">                    <div class=\"link-wrapper\">                                          <\/div>                    <figure class=\"hero-cover-image\">                        <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2024\/02\/denuncia-de-irregularidades.jpg\"                            alt=\"\" loading=\"lazy\" \/>                    <\/figure>                                                          <\/div>                                  <\/div>              <\/div>                            <\/div>      <div class=\"hero-swiper-navigation-wrapper\">        <div class=\"hero-swiper-button-wrapper\">          <div class=\"swiper-button-prev\"><span>&nbsp;<\/span><\/div>          <div class=\"swiper-button-next\"><span>&nbsp;<\/span><\/div>        <\/div>        <div class=\"hero-swiper-pagination-wrapper\">          <div class=\"swiper-pagination swiper-pagination-hero\"><\/div>        <\/div>      <\/div>  <\/div>    <\/div>                <\/section>                                <section class=\"block-style-5 nedgia-block  wp-block-image-text\">    <div class=\"container mx-auto\">        <div class=\"image-text-wrapper \">                                    <div class=\"image-text-col-image image-text-col-2 image-lg image-padding-off image-h-center image-v-center\">              <figure>                <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2024\/02\/denuncia-de-irregularidades-2.jpg\"                    alt=\"\" loading=\"lazy\" \/>            <\/figure>                        <\/div>                                    <div class=\"image-text-col-text image-text-col-2\">                                          <div class=\"content-info-wrapper\">                          <div class=\"description \">        Depending on the circumstances of each case, the irregular manipulation of gas installations constitutes an offence or misdemeanour as per the Criminal Code (Articles 255 and 623) that seriously endangers the physical integrity of people (those persons undertaking such actions, as well as those living with them and their neighbours) and property.<br><br> Fraud also represents a lack of solidarity with others, as the cost of the energy taken from the system by the fraudster is paid by other customers who comply with their obligations.<br><br> Article 62 of Royal Decree 1434\/2002, outlines that fraud will be considered to be an action or omission intended to modify or impede the measurement of contracted supply, to the detriment of the distributor or marketing company. Article 56 of the aforementioned Royal Decree empowers distribution companies to interrupt supply when anomalous situations are detected in installations or measurement devices.      <\/div>          <\/div>                                    <\/div>                      <\/div>    <\/div>                <\/section>                                <section class=\"block-style-1 nedgia-block  wp-block-content\">    <div class=\"container mx-auto\">        <div class=\"main-content-wrapper\">              <div class=\"content-wrapper block-layout-column  \">        <div class=\"content-title-col\">                                <h2 class=\"content-title\">How can you report tampering with natural gas installations?<\/h2>                    <\/div>        <div class=\"content-info-col \">                      <div class=\"content-description  wpautop-format \">                            <p>Reporting tampering with the grid, natural gas installations or measuring instruments is important because it helps maintain the safety and integrity of the system and prevents accidents from occurring. You can report these situations to the distribution company by calling 900 100 252. <strong>If you want to report any indication or doubt that there is a gas leak, please call us on our emergency number 900 750 750 as soon as possible.<\/strong><\/p>            <\/div>                            <\/div>      <\/div>              <\/div>    <\/div>                <\/section>                                <section class=\"block-style-5 nedgia-block block-type-cards  wp-block-content\">    <div class=\"container mx-auto\">        <div class=\"main-content-wrapper\">              <div class=\"content-wrapper block-layout-column content-wrapper-pb-0 \">        <div class=\"content-title-col\">          <div class=\"content-pretitle\">Do you have any more questions?<\/div>                      <h2 class=\"content-title\">Questions and answers about gas irregularities<\/h2>                    <\/div>        <div class=\"content-info-col offset-info\">                                <div class=\"button-wrapper content-button-wrapper\">                                                                                                    <\/div>                  <\/div>      <\/div>                              <div class=\"cards-content-wrapper cards-style-1\">  <div class=\"cards-slider cards-slider-3 swiper\">    <input class=\"itemCols\" type=\"hidden\" name=\"itemCols\" value=\"3\">    <input class=\"itemRows\" type=\"hidden\" name=\"itemRows\" value=\"\">    <input class=\"itemGap\" type=\"hidden\" name=\"itemGap\" value=\"25\">    <div class=\"swiper-wrapper post-wrapper\">      <!-- Slides -->                                                      <\/div>    <div class=\"swiper-navigation-wrapper\">  <div class=\"swiper-button-wrapper\">    <div class=\"swiper-button-prev\"><span>&nbsp;<\/span><\/div>    <div class=\"swiper-button-next\"><span>&nbsp;<\/span><\/div>  <\/div>  <div class=\"swiper-pagination-wrapper\">    <div class=\"swiper-pagination\"><\/div>  <\/div><\/div>  <\/div>  <\/div>                <\/div>    <\/div>                <\/section>                                <section class=\"block-style-2 nedgia-block block-type-cards  wp-block-content\">    <div class=\"container mx-auto\">        <div class=\"main-content-wrapper\">              <div class=\"content-wrapper block-layout-center content-wrapper-pb-0 \">        <div class=\"content-title-col\">                                <h2 class=\"content-title\">Do you have another query or emergency?<\/h2>                    <\/div>        <div class=\"content-info-col \">                            <\/div>      <\/div>                              <div class=\"cards-content-wrapper cards-style-1\">  <div class=\"cards-slider cards-slider-3 swiper\">    <input class=\"itemCols\" type=\"hidden\" name=\"itemCols\" value=\"2\">    <input class=\"itemRows\" type=\"hidden\" name=\"itemRows\" value=\"1\">    <input class=\"itemGap\" type=\"hidden\" name=\"itemGap\" value=\"25\">    <div class=\"swiper-wrapper manual-wrapper\">      <!-- Slides -->                                                              <div class=\"swiper-slide cards-type-icon-slide\">\t    <div class=\"card-slide-wrapper cards-type-icon-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                                        <figure class=\"card-icon\">                          <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2024\/02\/Atencion_al_cliente-Ovalo.svg\" alt=\"\" loading=\"lazy\" \/>                        <\/figure>                                                                  <\/div>          <div class=\"card-bottom-info \">                          <h3 class=\"card-title\">Questions<\/h3>                                        <div class=\"card-description \">                                For any clarification or queries, please call +34 900 100 252 or email gestioncontactosnedgia@naturgy.com              <\/div>                                      <div class=\"flex pt-5 card-button-wrapper\">                                      <a class=\"button                             button-style-2\" target=\"_blank\" href=\"tel:900100252\">    <span>900 100 252<\/span>    <svg class=\"h-4 w-2\" width=\"8\" height=\"16\" viewBox=\"0 0 8 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">  <path d=\"M4.97656 5.99962L0.851562 1.87462L2.0299 0.696289L7.33323 5.99962L2.0299 11.303L0.851562 10.1246L4.97656 5.99962Z\" fill=\"currentColor\"\/><\/svg><\/a>                                <\/div>                      <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                  <div class=\"swiper-slide cards-type-icon-slide\">\t    <div class=\"card-slide-wrapper cards-type-icon-wrapper\" data-ccaa=\"\">      <div class=\"card-content\">        <div>          <div class=\"card-top-info\">                                                                        <figure class=\"card-icon\">                          <img decoding=\"async\" src=\"https:\/\/www.nedgia.es\/wp-content\/uploads\/2024\/02\/Alerta-Ovalo.svg\" alt=\"\" loading=\"lazy\" \/>                        <\/figure>                                                                  <\/div>          <div class=\"card-bottom-info \">                          <h3 class=\"card-title\">Emergencies<\/h3>                                        <div class=\"card-description \">                                Remember, at the slightest indication or doubt of a gas leak, call the emergency telephone +34 900 750 750              <\/div>                                      <div class=\"flex pt-5 card-button-wrapper\">                                      <a class=\"button                             button-style-2\" target=\"_blank\" href=\"tel:900750750\">    <span>900 750 750<\/span>    <svg class=\"h-4 w-2\" width=\"8\" height=\"16\" viewBox=\"0 0 8 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">  <path d=\"M4.97656 5.99962L0.851562 1.87462L2.0299 0.696289L7.33323 5.99962L2.0299 11.303L0.851562 10.1246L4.97656 5.99962Z\" fill=\"currentColor\"\/><\/svg><\/a>                                <\/div>                      <\/div>        <\/div>      <\/div>    <\/div>  <\/div>                                                <\/div>    <div class=\"swiper-navigation-wrapper\">  <div class=\"swiper-button-wrapper\">    <div class=\"swiper-button-prev\"><span>&nbsp;<\/span><\/div>    <div class=\"swiper-button-next\"><span>&nbsp;<\/span><\/div>  <\/div>  <div class=\"swiper-pagination-wrapper\">    <div class=\"swiper-pagination\"><\/div>  <\/div><\/div>  <\/div>  <\/div>                <\/div>    <\/div>                <\/section>                                ","protected":false},"excerpt":{"rendered":"<p><script>    var municipio_no_encontrado = \"Municipio no encontrado.\";    var direccion_no_encontrada = \"Direcci\u00f3n no encontrada. No utilices el tipo de v\u00eda como calle,<\/script><\/p>\n","protected":false},"author":6,"featured_media":0,"parent":15814,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-17929","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/pages\/17929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/comments?post=17929"}],"version-history":[{"count":3,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/pages\/17929\/revisions"}],"predecessor-version":[{"id":33915,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/pages\/17929\/revisions\/33915"}],"up":[{"embeddable":true,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/pages\/15814"}],"wp:attachment":[{"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/media?parent=17929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}