{"id":39751,"date":"2026-07-28T17:49:33","date_gmt":"2026-07-28T15:49:33","guid":{"rendered":"https:\/\/www.nedgia.es\/actualidad-nedgia\/nedgia-shares-its-vision-on-the-evolution-of-customer-service\/"},"modified":"2026-08-04T10:33:55","modified_gmt":"2026-08-04T08:33:55","slug":"nedgia-shares-its-vision-on-the-evolution-of-customer-service","status":"publish","type":"sala-de-prensa","link":"https:\/\/www.nedgia.es\/en\/nedgia-news\/nedgia-shares-its-vision-on-the-evolution-of-customer-service\/","title":{"rendered":"Nedgia shares its vision on the evolution of customer service"},"content":{"rendered":"<script>    var municipio_no_encontrado = \"Municipio no encontrado.\";    var direccion_no_encontrada = \"Direcci\u00f3n no encontrada. 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Encuentra la Empresa Distribuidora que te corresponde en el siguiente \";        var link =  \"link\";    var aqui =  \"aqu\u00ed\";    var FincaNoInmuebleCertificadoNo_1 = \"Nos consta que ya tienes gas natural en tu finca. Ahora el siguiente paso ser\u00e1 realizar la instalaci\u00f3n en tu vivienda, contactando con un instalador autorizado. Te explicamos como hacerlo \";    var FincaNoInmuebleCertificadoNo_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var FincaEInmueble_1 = \"Nos consta que ya dispones de suministro de gas natural en tu domicilio.\";    var FincaEInmueble_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";        var FincaNoInmuebleCertificadoSi_1 = \"Nos consta que ya tienes la instalaci\u00f3n de gas natural en tu domicilio realizada. Ahora solo te falta gestionar el contrato de gas natural con una empresa comercializadora. Te explicamos como hacerlo. \";    var FincaNoInmuebleCertificadoSi_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var SelecNum = \"Selec. Num.\";    var SelecBloqueEscalera = \"Selec. Bloque Escalera Piso Puerta\";    var NumeroPiso = \"N\u00famero\";    var BloqueEscaleraPisoPuerta = \"Bloque Escalera Piso Puerta\";<\/script><script>    var municipio_no_encontrado = \"Municipio no encontrado.\";    var direccion_no_encontrada = \"Direcci\u00f3n no encontrada. No utilices el tipo de v\u00eda como calle, avenida etc. y revisa que est\u00e1 bien escrito.\";    var piso_no_encontrado = \"Piso no encontrado.\";    var campo_obligatorio = \"Campo obligatorio.\";    var email_incorrecto = \"El campo deber\u00eda ser direccion@dominio.es\";    var formato_incorrecto = \"Formato incorrecto\";    var seleccionar_politica_privacidad = \"Debe seleccionar los t\u00e9rminos y condiciones.\";    var seleccionar_condiciones = \"Debe seleccionar las condiciones legales.\";    var formato_dni = \"El campo deber\u00eda tener el siguiente formato: 12345678Z o Y8237411K\";    var emails_no_coinciden = \"Los emails no coinciden.\";    var telefono_caracteres = \"El tel\u00e9fono debe tener 9 caracteres.\";    var campo_incorrecto = \"Campo incorrecto\";    var escalera = \"Escalera\";    var bloque = \"Bloque\";    var piso = \"Piso\";    var puerta = \"Puerta\";    var NoZonaNedgia = \"Lo sentimos pero tu domicilio no est\u00e1 en la zona donde Nedgia\u00a0 distribuye gas natural. Encuentra la Empresa Distribuidora que te corresponde en el siguiente \";    var link = \"link\";    var aqui = \"aqu\u00ed\";    var FincaNoInmuebleCertificadoNo_1 = \"Nos consta que ya tienes gas natural en tu finca. Ahora el siguiente paso ser\u00e1 realizar la instalaci\u00f3n en tu vivienda, contactando con un instalador autorizado. Te explicamos como hacerlo \";    var FincaNoInmuebleCertificadoNo_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var FincaEInmueble_1 = \"Nos consta que ya dispones de suministro de gas natural en tu domicilio.\";    var FincaEInmueble_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var FincaNoInmuebleCertificadoSi_1 = \"Nos consta que ya tienes la instalaci\u00f3n de gas natural en tu domicilio realizada. Ahora solo te falta gestionar el contrato de gas natural con una empresa comercializadora. Te explicamos como hacerlo. \";    var FincaNoInmuebleCertificadoSi_2 = \"Si la informaci\u00f3n de nuestro sistema no la consideras correcta, ll\u00e1manos al 900 100 252.\";    var SelecNum = \"Selec. Num.\";    var SelecBloqueEscalera = \"Selec. Bloque Escalera Piso Puerta\";    var NumeroPiso = \"N\u00famero\";    var BloqueEscaleraPisoPuerta = \"Bloque Escalera Piso Puerta\";<\/script><p>Cristina Rio, Director of Centralised Operations and Third-Party Service at Nedgia, took part in a round-table discussion organised by Abai to analyse the challenges and opportunities facing companies in areas such as accessibility, digitalisation and customer service quality.<\/p><p>Customer service is undergoing a major transformation driven by new standards of quality, transparency and efficiency. Against this backdrop, Cristina Rio, Director of Centralised Operations and Third-Party Service at Nedgia, took part in a round-table discussion organised by Abai alongside other industry experts to reflect on the main challenges and opportunities facing organisations in managing the customer experience.<\/p><p>Key issues were discussed during the meeting, such as lead times on resolving requests, procedure traceability, customer service channel availability and the balance between digitalisation and personalised service.<\/p><h2 class=\"wp-block-heading\">More efficient and transparent service<\/h2><p>During her speech, Cristina Rio emphasised the importance of moving towards increasingly streamlined, efficient and transparent service models capable of providing customers with clear information and a comprehensive overview of their procedures.<\/p><p>This approach requires effective coordination between teams, specialists, systems and staff in order to streamline processes and ensure a satisfactory experience in every interaction.<\/p><p>&#8220;The new standard is not just about compliance, but about being able to demonstrate that you are compliant.&#8221;<\/p><p>The ability to provide prompt, traceable and high-quality responses has become a key factor in building customer trust and enhancing the customer experience.<\/p><h2 class=\"wp-block-heading\">Accessibility and inclusion as priorities<\/h2><p>Another key point raised during the debate was the need to continue making progress towards more accessible and inclusive service for everyone.<\/p><p>Cristina Rio highlighted the importance of incorporating accessibility right from the design stage of customer engagement processes and channels themselves, ensuring that services are easy to use and meet diverse customer needs.<\/p><p>This evolution involves adapting service models and continuing to promote staff training so that we can provide an appropriate response in every situation.<\/p><h2 class=\"wp-block-heading\">Technology at the service of people<\/h2><p>Digitalisation and artificial intelligence also featured prominently during the event. In this regard, Cristina pointed out that technology should help to streamline procedures and improve the customer experience, whilst always striking a balance with human interaction.<\/p><p><em>&quot;AI should be a bridge to the solution, never a barrier for the customer<\/em>.&quot;<\/p><p>The combination of automation, artificial intelligence and personalised service makes it possible to streamline processes, reduce the burden on customers and facilitate a quicker resolution of their enquiries, whilst ensuring that they can access human support whenever they need it.<\/p><h2 class=\"wp-block-heading\">Committed to continuous improvement<\/h2><p>Nedgia\u2019s participation in this type of event enables it to share knowledge and experiences regarding developments in customer service models, as well as to contribute to the development of services that are increasingly accessible, transparent and tailored to people\u2019s needs.<\/p><p>With initiatives like this, Nedgia reaffirms its commitment to the continuous improvement of the customer experience, promoting a personalised, efficient service that is tailored to new sector challenges.<\/p>","protected":false},"excerpt":{"rendered":"<p>Cristina Rio, Director of Centralised Operations and Third-Party Service at Nedgia, took part in a round-table discussion organised by Abai to analyse the challenges and opportunities facing companies in areas such as accessibility, digitalisation and customer service quality.<\/p>\n","protected":false},"featured_media":39735,"parent":0,"menu_order":0,"template":"","categories":[],"categoria_actualidad_nedgia":[304],"class_list":["post-39751","sala-de-prensa","type-sala-de-prensa","status-publish","has-post-thumbnail","hentry","categoria_actualidad_nedgia-digitalisation"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/sala-de-prensa\/39751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/sala-de-prensa"}],"about":[{"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/types\/sala-de-prensa"}],"version-history":[{"count":1,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/sala-de-prensa\/39751\/revisions"}],"predecessor-version":[{"id":39752,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/sala-de-prensa\/39751\/revisions\/39752"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/media\/39735"}],"wp:attachment":[{"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/media?parent=39751"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/categories?post=39751"},{"taxonomy":"categoria_actualidad_nedgia","embeddable":true,"href":"https:\/\/www.nedgia.es\/en\/wp-json\/wp\/v2\/categoria_actualidad_nedgia?post=39751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}