What happens if my meter is located inside my property?
It is necessary to permit access to the staff authorised to take real readings at least once a year. If you are not at home when they come, we recommend sending the reading to avoid estimations.
How is my reading taken?
The staff responsible take it by taking a photo of the meter on a mobile phone. This system ensures a reliable reading, making it possible to detect any errors.
How often are meter readings taken?
They are taken every two months. It is a legal requirement so as to not waste energy, and to ensure we are more respectful of the environment and we take care of the planet.
Who is responsible for taking the meter reading?
In accordance with current legislation, it is the responsibility of the distribution network company in your area, which will send the readings to the corresponding supply company.
Why is it important to take a real reading?
We take the gas meter reading to be able to accurately bill you for the energy you consume. This means the supply company can generate your bill properly. If we do not receive your meter reading to then pass on to the supply company, they may only issue the bill based on estimated readings.
In the end the inspection could not be carried out because I was not present and my supply has been cut off. How can I get it back?
Call 900 100 252 and we will restore the supply as soon as possible, within 48 hours of your notification that you have no supply. We will send a technician to carry out the corresponding inspection for you, and if there are no major anomalies we will restore your service. However, if they detect any anomalies, you will have to contact an authorised installer or your device’s technical service so that they can fix the anomalies for you, send us the correction form and restore your supply at once.
And what happens if I’m not at home for the second visit and the periodic inspection is not performed? – Catalonia
If we cannot verify that your installation is safe and working properly, we must inform the competent authority in your autonomous community that we have not been able to carry out the inspection.
In the case of Catalonia, one month after the communication to the Generalitat de Catalunya, we will have to cut off your supply.
In all cases, if you want to reinstate the service, you will have to pay the fees established for this purpose by each autonomous community for the periodic inspection and double the cost of reopening.
I was not at home for the second visit and the inspection could not be performed. What can I do?
You have ten working days to contact us by calling 900 100 252, and we will provide you with a new date for the periodic inspection. In this case and according to the regulations, once a period of 10 working days has passed, you will have to pay twice the rate set for the inspection when it is carried out.
I was not at home when the technician came to perform the inspection. How can I arrange a new appointment?
Our technician left you a card with their phone number to arrange a new appointment for the inspection. If you cannot find it, please contact us by telephoning 900 100 252
I have not received any notification that my supply is to be cut off. Did you inform me that my installation has anomalies?
By law, in the Autonomous Community of Madrid, a letter is sent at least 6 working days before the cut-off date, and another one three months before (for minor faults) to remind you that you had to correct the anomalies and that we have not received the receipt.
I have already corrected the anomaly. How can I send the form?
Once the anomaly has been corrected, the authorised installer or your gas device’s technical service must provide you with a copy of the anomaly correction form and send us a copy, scanned or in a full-page photo, through the private collaborators’ area on our website. Otherwise, you can send it to us by email to documentacioninspeccion@nedgia.es. You can also send it to us yourself via the email address provided.
Where can I find an installer to fix the anomaly?
You can find the list of authorised installer companies on the Ministry of Industry, Trade and Tourism’s webpage.
