General conditions of access to and use of the Nedgia Website


  1. The Nedgia website 

1.1 Through the Nedgia Website (hereafter, “the Website”) of the company NEDGIA, S.A. (hereafter, “the COMPANY”), accessible from the URL, visitors and Users thereof residing in Spain (hereafter, the “Users”) will have access to a broad range of services and content relating to the installation, supply and energy consumption and the environment (hereafter, “the Services”).


1.2 The details of the company responsible for the Website are as follows:



Avenida de América, nº38, 28028, Madrid

Tax ID No. A66560152

Madrid commercial register volume 31798, folio 71, page number M-572226


The User will receive detailed information about the processing and use of their personal data on the forms used for accessing certain Services.


  1. Terms and conditions of access to and use of the Website

2.1 Access to the Website implies prior reading and acceptance by Users of these General Conditions of Access and Use (hereafter, “the General Conditions”). The act of accessing and making use of the Website shall be understood as the expression of full and unconditional acceptance by the User of the content of each and every one of these General Conditions as they appear on the Website at the time of access. Where the User does not agree with the content of these General Conditions, he or she must refrain from accessing the Website or operating through it. The Website reserves the right to modify these General Conditions by announcing the changes on the Website itself, in such a way that Users are kept duly informed at all times.


2.2 The use of certain Services available on the Website may require User identification and his or her acceptance of specific conditions that may expand upon, supplement and/or even modify these General Terms and Conditions (hereinafter, “the Specific Terms and Conditions”). Users must also carefully read the content of the corresponding Specific Conditions, or any other legal notice appearing on the Website.


2.3 As a User, you hereby declare yourself to be of legal age and/or in possession of sufficient legal capacity to be bound by these General Terms and Conditions (and, where applicable, by the Specific Terms and Conditions regulating the use of a given Service) and to use and, where applicable, contract the Services offered via the Website. The User hereby expresses his or her full and unconditional acceptance that all access and use of the Website, its Services and contents is made under his or her sole responsibility.


  1. Website content

3.1 Upon visiting the Website, the User acknowledges, understands and accepts that the data and information provided on this Website regarding products and services or any other information contained therein is displayed solely for informational purposes, and should be regarded as preliminary information made available to the User that may at any given moment contain errors, inaccuracies or be out of date.


3.2 The COMPANY reserves the right, at any time and without prior notice, to unilaterally modify or implement changes to the configuration of the Website at its discretion, as well as to the content and range of Services provided over it and the corresponding conditions of access. Similarly, the COMPANY reserves the right to add new Services and content to the Website, as well as to temporarily or permanently delete, restrict, suspend or prevent access to the Services provided on the Website under any of the circumstances outlined in these General Terms and Conditions.


  1. Specific terms and conditions of the Website services 

The Services are, as a general rule, provided to Users free-of-charge.


  1. Website user login 

5.1 The use of certain Services provided by the COMPANY shall require prior User identification on the Website via the corresponding identification form, in which the User shall be notified of the Particular Terms and Conditions, if appropriate.

The User will then be asked to select the Username and Password needed to be able to access the Website, which will be used to identify him or her as a registered user of the COMPANY under all circumstances (hereinafter, “Registered User”).


  1. Personal data

NEDGIA provides users of the website at the URL and all the websites associated with it (hereinafter, also the Portal) with this Privacy Policy, in order to offer information regarding how we process your personal data and protect your privacy and information.


NEDGIA may amend this Privacy Policy when this is deemed necessary. In the event that changes are made, we will communicate such action via the website or other means in order for you to be made aware of the new privacy conditions. The act of continuing to use the features made available by NEDGIA following notification of such changes will imply that you agree with them, unless your express consent is required.


Pursuant to the provisions of the General Data Protection Regulations and other regulations governing data protection, as well as Law 34/2002 of 11 July on information society service and e-commerce, the Website User is informed of the following:


I. Data controller


  1. Any personal data that the User provides by filling in any form will be collected and processed automatically as potential customers, for which the Data Controller is NEDGIA, S.A. with registered address at Avenida América No. 38 – 28028 Madrid or, when relevant, one of its subsidiaries (hereafter NEDGIA).


In order to guarantee proper management in the processing of your data, Nedgia has a Data Protection Officer. The contact details are shown below:


Postal address: Plaça del Gas, 1 – C.P. 08003 Barcelona



II. Purpose for which your data are processed


Any personal data provided by the users of this website and/or provided by users via any website made available to the public by NEDGIA may be processed thereby for the following purposes, depending on the type of data provided by the user and the interaction undertaken by the user via the website in question. Below, the User is informed that the purposes for which the data thereof will be automatically processed are:


(i) To maintain and comply with the business relationship and/or communication undertaken with the Data Controller by contracting any of the products and services it offers therein, or which may be offered in the future, regarding the supply and consumption of natural gas, and equipment and assistance in the home or in businesses; or for the purpose of commercial research regarding the energy sector. Your data may be kept for this commercial or promotional purpose even once the contractual relationship has ended;


(ii) To provide you with information or, via any means, commercial communications regarding these products and services or those that are incorporated over time into the PORTAL, and


(iii) Knowledge of your preferences for the purpose of adapting offers on our products and services to your particular interests and needs. To this end, our server will send your computer a cookie file which, using the information it provides us about the web pages you visit via, will allow us to learn about your browsing habits as a User and thus customise your preferences to make your browsing on our website easier. In any event, the User has the ability to configure their computer to reject the installation of said “cookies”.


(iv) To comply with all the legal obligations that affect NEDGIA.


(v) To deal with and manage your requests regarding products and services offered by NEDGIA or any of its subsidiaries, as well as maintain, develop or control existing business relations between the parties, including assessment and oversight by means of scoring.


(vi) To determine your level of financial and credit solvency with regards to payment obligations and, in the event of non-payment, to communicate the details of the default to common financial solvency files, pursuant to all established legal requirements set out in the current applicable legislation.


(vii) To create profiles through marketing studies and statistical and segmentation techniques and procedures that allow improvements to be introduced and appropriate offers to be chosen of products and services that correspond to your characteristics and needs.


  1. Whether or not NEDGIA or any of its subsidiaries intends to send its Users commercial communications via electronic means, pursuant to the provisions of Article 21 of Spanish Law 34/2002 of 11 July on services of the information society and e-commerce (hereinafter LSSI), by accepting this Privacy Policy, the User expressly authorises NEDGIA to send them promotional or advertising communications by email or other equivalent electronic communication channels.


  1. If the User does not wish their data to be communicated as indicated in the previous paragraph and/or does not wish to receive commercial communications (advertising or promotional), they may freely express their decision via the methods indicated in the previous paragraph 1. Acceptance by the User of their data being processed or communicated in the way defined in the previous paragraphs may be revoked at any time, with no retroactive effect, in accordance with the provisions of Articles 7.3 GDPR and 22.2 LSSI.


IV.  Data Processed by Nedgia and sources of said Data


The data processed by NEDGIA as a result of the interactions undertaken by the User via our website are taken from the following sources:


  • Data provided by the user when filling in the forms made available, by filling in the spaces made available in contracts or by any other means through which the user engages in communication with the data processing manager.
  • Data generated as a result of developing, processing and maintaining the relationship created between the user and the data processing manager.


NEDGIA may process the following types of personal data depending on the relationship established with the user:


  • ID details (e.g. name and surname(s), email address, postal address, telephone number, IP address, etc.).
  • Economic, financial and insurance details (e.g. bank details).
  • Data on personal characteristics and social circumstances (e.g. age, date of birth, tastes, hobbies and lifestyle, etc.).


V. Legal Grounds for Processing Data


NEDGIA processes the personal data provided by the Users of its websites in accordance with the following legal grounds, depending on the type of data provided by the User and the interaction undertaken by the User with NEDGIA.


The legal grounds for processing your personal data lie in the development and execution of the contractual relationship established with you.


Furthermore, the legal grounds for processing your personal data also lie in the legitimate interest to know your financial solvency and creditworthiness prior to undertaking activities related to compliance and non-compliance with monetary obligations.


The following data processing actions are based on consent and relate to:


  • The processing of your personal data through marketing studies and statistical and segmentation techniques and procedures that allow improvements to be introduced and/or the information and the offers of products and services that best fit your profile to be adapted or chosen and, consequently, also allow the distribution of advertising or promotional material through any communication channels.
  • The processing of personal data after the contractual relationship with NEDGIA has ended, and unless you expressly request the deletion thereof through the means provided for this, with a twofold purpose: (i) statistical and (ii) to provide you with advertising or promotional information.


VI.  Communicating the data


The personal data processed for the purposes described above may be communicated to the following recipients depending on the legal grounds for communication.


By virtue of the above, the following data communications seek to guarantee the correct development of the contractual relationship and ensure compliance with the legal obligations corresponding to such communications:


  • To common solvency files related to compliance and non-compliance with financial obligations.
  • To public bodies and authorities.
  • Suppliers when necessary, for the sole and exclusive purpose of compliance with the business relationship in question. Under no circumstances will said third party providers be able to contact Users directly for marketing or promotional purposes, nor may they transfer said data to third parties or other entities within its own group, whatever the intention behind said transfer, with the corresponding liability for breach of the foregoing lying solely with said third party providers.


The following communications are based on consent and relate to:


Data collected for the purpose of maintaining and complying with the business and/or communication relationship you undertake with the Data Controller by contracting or using the products and services offered, or that could be offered to you in the future, regarding the supply of natural gas, for the distribution, via email, SMS, telephone or any other means of communication, of advertising or promotional information, whether general or adapted, by applying marketing studies and statistical and segmentation techniques and procedures.


VII. Data storage


NEDGIA will store your personal data for the time needed to provide the service requested and/or achieve the processing purposes sought.


Subsequently, provided that the user has not exercised their right to elimination, their data will be kept for the legal periods defined for each applicable case based on the type of data and the processing purpose.


VIII. Data you must provide each time


NEDGIA informs users that, when personal data are collected via a form made available on our website, it will be necessary for the user to at least provide the data for the fields marked with an asterisk (*). If said minimum data considered as necessary are not provided, NEDGIA will be unable to manage the service or query posed by the user.


In the event that the User does not fill in all the fields marked as required in the contracting form, this may prevent the contract for products and services from being finalised.


IX.  Guarantee of the data provided


The User guarantees that the data provided are accurate, truthful, complete and up to date, accepting liability for any direct or indirect damage that may arise as a result of non-compliance with this obligation.


The User undertakes and agrees to immediately notify the Data Controller of any change to their personal data so that the information contained in its files is up to date and error-free at all times.


X. Measures adopted to protect your data 


For the purpose of guaranteeing the security and confidentiality of your data, NEDGIA undertakes to process the User’s personal data with the utmost confidentiality, using it solely for the purposes indicated in this privacy policy. NEDGIA has adopted suitable data protection measures and has implemented the measures needed to protect the rights and freedoms of the interested parties, and avoid the alteration, loss, unauthorised accessing and/or processing thereof based on the state of the art technology, the costs of application, the nature, scope, context and purpose for processing, as well as the various probability and severity risks. In all cases, it should be taken into consideration that no Internet security measure is impregnable.


XI.  Rights regarding your personal data 


NEDGIA informs you that you are entitled to obtain confirmation of whether or not we are processing personal data that concern you.


Similarly, NEDGIA informs you that you have the following rights regarding your personal data:


NEDGIA informs you that you are entitled to access your personal data and obtain confirmation regarding how said data are being processed. Furthermore, you are entitled to request the rectification of inaccurate data or, as appropriate, request the elimination thereof when, among other reasons, the data are no longer necessary for the purposes for which they were collected by NEDGIA.


Under certain circumstances, you may request that limitations be imposed on the processing of your data, in which case NEDGIA will only keep them for defending possible claims.


Furthermore, also under certain circumstances, you may oppose the processing of your personal data for the purpose reported by NEDGIA. In this case, NEDGIA will cease to process the personal data unless legitimate grounds exist, or to guarantee defence against possible claims.


Finally, you may request the right to portability and obtain, for yourself or another service provider, certain information stemming from the contractual relationship established with NEDGIA.


To exercise any of these rights, you may contact Nedgia (TPA) by writing to Claims – Personal Assistance, at Plaça del Gas no. 2 08003, Barcelona, using the reference “Data Protection Request”, or to You must verify the identity of the person exercising such rights when doing so, by including a copy of both sides of their Spanish ID or foreigner’s ID card, Passport or equivalent document.


NEDGIA will provide the requested information within one month from receiving the request. Said period may be extended to two months if necessary based on the complexity and number of requests.


NEDGIA informs you that you may lodge a claim with the competent Control Agency for data protection issues. However, you may first of all lodge a claim with the Data Protection Officer, who will respond to the claim within two months.


  1. Declarations and guarantees of a general nature 

7.1 The COMPANY declares and guarantees that the Website incorporates all the technology (software and hardware) required, as on today’s date, to allow for its access and use. However, the COMPANY may not be held responsible for the possible existence of any viruses or other harmful files, introduced by any means or by third parties, that may infect the User’s computer system or lead to damages of any kind to the User’s computer system. The User fully accepts all of the foregoing and undertakes, for its part, to act with maximum caution and prudence when accessing and using the Services offered via the Website. Above all, though not exclusively, the User shall observe the security recommendations made on the Website.


7.2 The User accepts that the Website has been created and developed in good faith by the COMPANY using information taken from internal and external sources and is presented to Users in its current state, despite it potentially containing errors, inaccuracies, relevant omissions or typos. Consequently the COMPANY does not under any circumstances guarantee the veracity, precision or completeness of the contents of the Website, nor that they are up-to-date. The User thereby exonerates the COMPANY from all liability regarding the reliability or usefulness of the Website or any false expectations generated by it during browsing.


7.3 The User guarantees that any of the activities undertaken by him or her over the Website shall comply with the law, ethics, generally accepted codes of conduct and public order and shall under no circumstances be an affront to the good name and business image of the COMPANY, the Gas Natural Fenosa Group, other Users of the Website or third party service providers. In particular, the User undertakes to make correct and diligent use of the Services and shall refrain from using them for unlawful purposes, or purposes prohibited by these General Conditions, that are detrimental to the rights and interests of third parties or might in any way damage, render useless, overload or undermine these Services, third party computer systems or the documents, files and other content stored therein, or prevent the normal use and enjoyment of the Services by third parties.


7.4 Above all, though by no means limited to these considerations, the User shall not use the Services with the intention of (i) assuming the identity of a third party; (ii) violating fundamental rights and public freedoms as recognised in national legislation or international agreements and treaties and, above all, infringing upon the honour, personal privacy, image or ownership of goods and rights of third parties; (iii) inciting or promoting criminal, derogatory, defamatory or offensive actions, or other acts not compliant with the law, ethics, generally accepted codes of conduct or public order; (iv) inciting or promoting actions or ideas which discriminate by race, sex, ideology, religion or belief; (v) incorporating, making available or allowing access to criminal, violent, pornographic or offensive products, elements, messages and/or services, or any of the foregoing that are otherwise in breach of the law, ethics or public order; (vi) violating the industrial or intellectual property rights of third parties; (vii) violating the secrecy of communications act, advertising regulations and/or unfair competition guidelines; (viii) wilfully sending email, programs or data (including viruses and harmful software) over the Portal which may cause damage of any kind to the COMPANY’s computer systems, or those of other Users or third parties, including attempts to falsify the origin of the email or other material stored in a file sent via the Website; (ix) using the information contained in the Website for direct sales purposes or for any other purpose, and (x) sending unsolicited messages to an undifferentiated group of people, irrespective of the purpose thereof.


  1. General limitation of liability 

8.1 To the fullest extent permissible by applicable legislation, the COMPANY makes no declarations or guarantees of any kind, whether express or implied, in relation to the workings of the Website or to the information, content, software, materials or products included on it. Similarly, the COMPANY is exempt from providing any kind of express or implied guarantee, including the implied guarantees of fitness for a particular purpose. The COMPANY will not be liable for damages of any kind, whether direct or indirect, that may derive from the use of this Website.


8.2 The COMPANY is not liable for any direct or indirect damages that might be derived from the interruption of the Service by the Website, nor for its continuity. Similarly, the COMPANY shall not be held liable for any security errors or faults that might be incurred through the use, by the User, of an non-secure or non-updated browser, nor for the activation of password retention features on the browser or any damages, errors or inaccuracies deriving from its malfunctioning.


8.3 The COMPANY excludes all liability for the legality, content and quality of the products and services offered and/or marketed by third parties over the Website.


8.4 The COMPANY makes no guarantees, whether express or implied, regarding the information sent, distributed, published or stored on the Website, nor for the use made of it by Users, employees or third parties. Similarly, the COMPANY shall not be held accountable for the invalidity of any User nor the impersonation by the User of a third party.


8.5 In the event of any liability attributable to the COMPANY, this latter shall only be held liable for those damages caused directly or effectively by it, excluding any kind of compensation for lost profits.


8.6 The User shall be held liable for all damages incurred by the COMPANY as a direct or indirect consequence of the breach by the User of the General Conditions.


  1. Links or hyperlinks to the Website

9.1 Users or owners of other websites who wish to establish hyperlinks (hereafter, “link”) to the Website must ensure and undertake to follow the rules of the COMPANY regarding internet links. These rules consist of (i) not establishing links to pages or subpages other than the Website’s home page; (ii) not establishing links that allow the full or partial reproduction of the pages of the Website’s home page; (iii) not posting false, inaccurate, incorrect statements in the vicinity of the links in question which might lead to errors or confusion, or which, more generally, are in breach of the law, ethics or codes of conduct; (iv) not including any trademark or protected sign other than the URL address of the Website; and (v) not establishing links to pages containing contents, statements or propaganda of a racist, xenophobic or pornographic nature, or which sympathises with terrorism or attempted threats against human rights, and/or which might in some way harm the good name or image of the COMPANY or its customers. In any event, the inclusion of links to the Website on other websites does not mean that the COMPANY is in any way linked or associated with the owner of the website on which the link is posted, nor that the COMPANY promotes, guarantees or recommends the contents of these portals or websites.


9.2 For its part, the Website may contain links to other portals or websites not managed by the COMPANY. The COMPANY rejects all liability for the information contained on these portals or websites accessible via links or search functions found on the pages of the COMPANY’s website. The presence of links on the COMPANY’s website is purely for informational purposes. Therefore, the COMPANY is not liable nor makes any express or implied guarantee in relation to: (i) the marketability, fitness, quality, quantity, characteristics, origin, marketing or any other aspect of the products or services being offered and promoted over the Website; (ii) the direct, indirect or other damages that might be incurred by the products or services being offered, promoted, acquired, sold or provided over the Website; (iii) the prices set or agreed by Users with provider bodies; (iv) the transactions or operations carried out between them; (v) their good outcome; (vi) the terms and conditions agreed between them in their business dealings and conditions of use, nor for their modification, compliance and execution, billing, payment methods and channels, and resolution; (vii) ensuring delivery of products or provision of services; (viii) the information exchanged between them; (ix) the content and use of the personal data that these bodies require from the User to secure and implement operations; (x) the content and use of the personal data sent by the COMPANY to these bodies for the sole purpose of establishing the business relationship initiated or created, in accordance with that outlined in the Legal Notice found at the bottom of the User registration form; (xi) the advertising Users might use, nor the use made by Users of the distinctive signs of a third party or the COMPANY itself.


  1. Intellectual and industrial property rights

10.1 All of the contents of the Website (including, though not limited to, databases, images and photographs, patents, utility and industrial models, drawings, graphics, text, audio and video files and software) are the property of the COMPANY or its content providers, where this content has been subject to licence or transfer by these providers and are protected by national or international rules on industrial and intellectual property. The compilation (understood as the compilation, design, organisation and editing) of all of the content of the Website is the exclusive property of the COMPANY and is protected under national and international rules on industrial and intellectual property.


10.2 All of the software used in screen design, navigation and the use and development of the Website is the property of the COMPANY or its software providers and is protected under national and international laws on industrial and intellectual property.


10.3 Any trademarks, emblems, distinctive signs and logos of the COMPANY that appear on the Website are the property of the COMPANY and are duly registered or under registration. The names of other products, Services or companies that appear within this document or on the Website may constitute trademarks or other distinctive signs registered by their respective and lawful owners.


10.4 All texts, graphic images, videos or audio files are the property of the COMPANY or its content providers and may not be subject to subsequent modification, copy, alteration, transformation, reproduction, adaptation or translation by the User or third parties without express authorisation from the owners of these contents.


10.5 Making the databases, drawings, graphics, images and photographs, text, audio and video files and software owned by the COMPANY or its providers available for use by the User on the Website does not, under any circumstances, imply the transfer of ownership or exploitation rights to the User beyond the right to make lawful use of it in accordance with the nature of the Website.


10.6 It is expressly forbidden to use the contents of the Website or the Services, or, in general, exercise any of the rights mentioned in the foregoing sections without the COMPANY’s authorisation, including their exploitation, reproduction, dissemination, transformation, distribution, transfer by any means, subsequent publication, exhibition, public communication or full or partial representation. Any of the above events shall constitute a breach of the COMPANY’s intellectual property rights and will be punishable under prevailing law.


  1. Force majeure

For the purposes of these General Terms and Conditions, force majeure shall be understood as, though not limited to, the following: (i) any non-culpable, unforeseeable event or an event which, where foreseeable, is inevitable; (ii) errors in accessing the various web pages; (iii) errors in the electricity or telephone supply networks; (iv) damages caused by third parties or attacks on the Website’s server (viruses) which affect the quality of the Services and which are not attributable to either the COMPANY or the User; (v) errors in the transfer, dissemination, storage or delivery to third parties of the databases and other contents of the Website; and (vi) problems or errors in the receipt, obtaining or access to the Website or Services by these third parties.


  1. Suspension of access to Website or Services

12.1 The COMPANY will endeavour to ensure that the Website is continuously available. However, all testing, control and maintenance operations may be freely determined and implemented by the COMPANY at any time, whatever the procedures involved and means used to carry them out. The COMPANY will, where reasonably possible, endeavour to advise all Users of any forthcoming or current maintenance operations or other activity that may affect the Website in the form of announcements posted on the Website itself.


12.2 The COMPANY reserves all rights to modify the transmission capacities, monitoring or other means or technical Services used to access or use the Website.


12.3 The COMPANY may temporarily or permanently suspend Services without this act entitling the User to any kind of compensation under any of the following circumstances: (i) where necessary to carry out maintenance activities; (ii) where necessary to preserve the integrity or security of the Services provided, and of the equipment, systems or networks of the COMPANY or third parties, where these affect or might affect the services of the COMPANY; (iii) where justified by operational issues of the COMPANY or third parties that might affect the provision of Services by the COMPANY; (iv) in the event of force majeure, the COMPANY will endeavour to keep the User informed as to the suspension and its causes where at all possible.


  1. Termination

13.1 Any of the parties may terminate these General Terms and Conditions in the event of: (i) failure to comply with any of the obligations established in these General Terms and Conditions, provided that this non-compliance is not remedied within a period of thirty (30) days from the date of written notification thereof, unless this situation cannot be remedied due to the severity thereof.


13.2 The Website will also be able to terminate these General Conditions of Use without any warning to the User where: (i) it receives knowledge of the User making use of the Services to engage in illegal activity; (ii) the User breaches any of their fundamental obligations as stipulated in these General Conditions, and especially in the event of improper use of their access details; and in the event of a breach or violation of the intellectual and industrial property rights over the Website, all the above without prejudice to the exercise of all those legal actions that may be pertinent in the defence of its interests.


  1. Nullity and ineffectiveness of the clauses

In the event that any Clause of these General Conditions is declared wholly or partially null or ineffective, this nullity or ineffectiveness will apply only to this provision, or to the part of this provision that is declared null or ineffective. The rest of these General Conditions will remain in force and this provision, or affected part of this provision, will be understood as having been withdrawn, except where, as an essential component of these General Conditions, it affects them as a whole.


  1. Law applicable to the contract and jurisdiction

15.1 These General Conditions shall be interpreted and governed in accordance with Spanish legislation.


15.2 Any dispute deriving from the existence, access, use or content of these General Conditions shall be subject to the competent territorial court corresponding to the address of the User in Spain.