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Gas meter reading

Send us a photo of your meter through our digital channels every two months and avoid any surprises in your bill.
 
 

Send your reading from here

Click the button, position yourself in front of the meter with your mobile and allow camera access.

Frame and scan your meter, keeping it centered on the screen.

Provide reading

YoLeoGas app

Download the free YoLeoGas app on your phone and send us your meter reading.
Download
 
 

Send your reading from here

Scan the QR, position yourself in front of the meter with your mobile and allow camera access.

Frame and scan your meter, keeping it centered on the screen.

YoLeoGas app

Download the free YoLeoGas app on your phone and send us your meter reading.
Download
 
 
Other way to send a meter reading

Reading telephone number:
900 770 770

Our free telephone number for meter readings is available from Monday to Saturday, from 8:00 a.m. to 10:00 p.m. (except national holidays).

To facilitate the reading, you will need to have the NIF of the contract holder and the meter reading to hand. If the holder has more than one supply point, you must also confirm the CUPS. This can be found on your bill.
Download the free YoLeoGas app on your phone and send us your meter reading. You will find it available on Google Play and the App Store. When you register on the app, enter your CUPS code, which you can find on your natural gas bills. Every two months, send your reading by simply taking a photo of your meter using the app. We will also notify you when you have to send the next photo of the reading.
 
 
Download the app

YoLeoGas app

 
 

Any questions?

Go to the help section

Why is it important to take a real reading?

We take the gas meter reading to be able to accurately bill you for the energy you consume. This means the supply company can generate your bill properly. If we do not receive your meter reading to then pass on to the supply company, they may only issue the bill based on estimated readings.

Who is responsible for taking the meter reading?

In accordance with current legislation, it is the responsibility of the distribution network company in your area, which will send the readings to the corresponding supply company.

How often are meter readings taken?

They are taken every two months. It is a legal requirement so as to not waste energy, and to ensure we are more respectful of the environment and we take care of the planet.

How is my reading taken?

The staff responsible take it by taking a photo of the meter on a mobile phone. This system ensures a reliable reading, making it possible to detect any errors.

What happens if my meter is located inside my property?

It is necessary to permit access to the staff authorised to take real readings at least once a year. If you are not at home when they come, we recommend sending the reading to avoid estimations.

 
 
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Meters
 
 

We remind you that:

As provided for in RD 1434/2002, consumers are obliged to allow staff members authorised by the distribution company to enter the premises or property subject to the contracted service during working hours, so they may carry out the distributor’s actions, including taking the meter reading.