Any questions?
What happens if I do not arrange a new visit?
Your natural gas installation requires some maintenance to ensure it is usable. Do not let the inspection go by, it is for your safety. If the inspection is not carried out, the competent body in your autonomous region will be notified and your natural gas supply might be cut off.
Get in touch with our customer services by ringing 900 100 252 to arrange a new visit. The line is open Monday – Saturday, 8 am – 10 pm.
I was not at home for the second visit and the inspection could not be performed. What can I do?
You have ten working days to contact us by calling 900 100 252, and we will provide you with a new date for the periodic inspection. In this case and according to the regulations, once a period of 10 working days has passed, you will have to pay twice the rate set for the inspection when it is carried out.
In the end the inspection could not be carried out because I was not present and my supply has been cut off. How can I get it back?
Call 900 100 252 and we will restore the supply as soon as possible, within 48 hours of your notification that you have no supply. We will send a technician to carry out the corresponding inspection for you, and if there are no major anomalies we will restore your service. However, if they detect any anomalies, you will have to contact an authorised installer or your device’s technical service so that they can fix the anomalies for you, send us the correction form and restore your supply at once.
