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Customer experience

 
 

Customer experience and digitalisation

 
 

Customer service model

Process automation

Ease and simplicity in management, seeking improvements in its processes and solutions.

Digitalisation

Promoting the use of digital communications that contribute positively to the environment.

Encouraging self-management by customers

Development and improvement of digital tools to facilitate immediate responses and resolve customer needs in an agile manner.

Homogenisation of care across all channels

For a unique omni-channel customer experience.
 
 

Work&Track Mobility

Client

Improve customer care and service by providing accurate, real-time information, allowing visits to be arranged and modified online.

Digitalisation

Through an integrated platform, it digitises all operations throughout the territory, optimising efficiency and control of day-to-day operations.

Emergency service

It enables greater data accuracy and autonomy, improving quality of service, security of operations and risk management.

Climate change

It optimises routes and journeys, reducing the number of unnecessary journeys and contributing to the reduction of the carbon footprint.